Introduction

Welcome to https://www.petshopgear.com/. This policy outlines how we handle the shipping and delivery of your orders. By shopping with us, you agree to the terms described below.

Shipping Methods & Costs

Shipping costs are calculated at checkout based on destination and package weight. We offer:

Standard Shipping 7–14 days
Free Shipping (On eligible orders) 7–14 days

Timeline & Order Status

Processing Time: Most orders take 48 hours to process before dispatch.

Once dispatched, you will receive a tracking number via email. Please note that delivery timelines are estimates and can be affected by customs or carrier issues.

International Orders

Recipient is responsible for any customs/import fees. Please check local regulations before ordering.

Delivery Address

Ensure your address is 100% accurate. We cannot be held responsible for losses due to incorrect info.

Lost or Damaged Shipments

If your shipment is lost or damaged in transit, contact us immediately with your Order Number. We will work with the carrier to provide a replacement or refund.